Every call, scored and explained.
What passed, and what did not
Each criterion is judged pass or fail, with the exact turns cited as evidence.
Caller emotion, turn by turn
See where the caller got upset and which agent turn did it.
Your rules, as a scorecard
Set criteria per agent, vendor or organisation, and the pass rate that triggers an alert.
Every call, scored and triaged
Filter by flagged, failed or passed, with a CLEAR score and ship verdict on each call.
Alerts where you work
Set a threshold on any metric and route the alert to Slack, email, Jira or Linear.
Judges checked against your reviewers
Human QA verdicts calibrate the judges, so you can see where they run strict or lenient.
From the circular to the call.
Live scoring ships with contact window, disclosure and amount read-back first; tone and third-party detection follow.
Status with dates, not badges.
Every control is something a security reviewer can check. See the full control list on Observe.
Retell
Vapi
Testing dials your agent like a borrower would. Live scoring reads from your existing call recordings or telephony tap. Neither needs your vendor's cooperation.
Read before you buy anything.
Questions a BFSI buyer asks first
Is testing and monitoring one product or two?+
One. The same scenario definitions, failure families and kill criteria score your agent in the lab and on live calls. You can start with testing only; the monitoring side switches on against the baseline the tests produced.
Does testing touch our customer data?+
No. Every borrower is synthetic, generated from a banking schema with Indian names, languages and loan products. No PII leaves your system because none enters ours.
Does monitoring record borrower calls?+
It scores calls you already record under your own consent and retention policy. We do not add a recording layer.
Where is the data stored?+
On Vattara's servers by default. Turn on Zero data retention mode and audio and transcripts are deleted after scoring. Data residency in the country of your choice is available.
How does this interact with our DPDP obligations?+
Synthetic callers are not data principals. Your agent's transcripts of those calls are test artefacts. For live calls, we process as your processor under a DPA that names the purpose. We will sign one that says so. We are also going through DPDP compliance certification.
Which languages are covered today?+
Hindi, Bengali, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi, Odia and English, the major languages supported by Sarvam.
Does the agent under test have to be built on a specific platform?+
No. We dial it like a borrower would. If it has a number, we can test it. If it produces recordings, we can monitor it.
Do you test contact hours and retry logic?+
Yes, on the telephony layer, in testing and on live calls. The dialer is tested, not only the prompt.
Can we run our own scripts?+
Yes. Our scenarios are the floor. Your collections head's worst twenty calls are the ceiling, and they become monitors too.
What does the free audit include?+
Six scenarios of your choice from the forty, run against your agent, scored, with audio, in a week. It is the first slice of the suite.
Start with 5,000 minutes of free monitoring for your voice agent.
Connect with a provider key, our SDK or a single recording, and your past calls sync on day one. Every call in those 5,000 minutes is scored, none sampled, and each failure is traced to the layer that caused it: speech recognition, model, voice or telephony. Rule breaches reach you in Slack, email, Jira or Linear, and every failed call becomes a test case your next fix has to pass.
