Vattara scores every live collections call against your market's rules and shows the turn where it broke. Before go-live, it tests the agent against the same rules. One rulebook, every call.
The same check runs in every market. In the US it is a misrepresentation risk under Regulation F; in the UK, a Consumer Duty and CONC 7 problem; everywhere, a complaint waiting to happen.
Verify before you disclose. Never tell a relative. Say who you are. No threats. Stop on a dispute, a complaint or hardship. Every market writes these down, and every regulator expects proof.
No market exempts a machine. An agent that breaks a rule breaks it on thousands of calls at once, and the agent that passed in March is not the one on the phone in June.
A QA team that listens to 2% of calls misses all of ten bad calls about four times in five. On an AI book, the first sign is a complaint.
Collections in one market, payment reminders in another, a hardship line on a third platform. One scorecard, one alert route and one set of reports across all of them, whichever vendor built each agent.
| Agent | Market | Platform | Calls scored | CLEAR | Verdicts | Open alerts |
|---|---|---|---|---|---|---|
| {{f.a}} | {{f.m}} | {{f.p}} | {{f.n}} | {{f.s}} | {{f.al}} |
Every report opens with one sentence on what changed, why, and what to do next, then the evidence. Four views from the same calls, for the same sample fleet as above.
{{rv.verdict}}
| Agent | CLEAR score | Resolution | BLOCK rate | Top failing check | vs last week |
|---|---|---|---|---|---|
| {{a.a}} {{a.m}} |
{{a.s}} |
{{a.r}} | {{a.b}} | {{a.f}} | {{a.d}} |
Each market's collections-call rules, set up as criteria every live call is scored on, with the alert each failure sends. Click a criterion to see how it is judged.
Human collectors have already cost lenders. An AI caller inherits the same duty and repeats its mistakes at scale.
Each live call is scored by CLEAR on four kinds of evidence. Simulated borrowers run the same checks before go-live.
When a collections call breaks a rule or crosses your threshold, it lands in Slack, email or Jira. Not another dashboard to check. One alert per root cause, with the failing calls attached.
Testing runs on synthetic borrowers. Monitoring touches your recorded calls, so this is what applies to them today, and what is still in progress.
Your cloud, your region, your keys. Not limited to AWS.
Works with your team to set up Observe end to end. Named, for the first 30 days.
Built for your business use case. Bring your own rubric; every agent on one scorecard.
Provider key (Retell, Vapi, LiveKit, Sarvam), SDK (Pipecat, custom), or upload a recording.
Security questionnaire answered by our engineers. Open to your own AI agents through MCP.
Talk to Lokesh, founder, about your collections agent.