Live voice agent test

We’ll audit your voice agent and send a report for free.

Give us the number. We put your agent through the hard scenarios it has never rehearsed for, with callers and personas built to break it: frustrated, distracted, impatient, off script. Then we send back exactly where it held up, where it broke, and how to fix it.

Test your agent →

What gets tested

Ten calls. The ones your agent has not rehearsed for.

Talked over, mid-sentence
Long silences, no hang up
Pushed hard on price
Spoken to in an unfamiliar accent
Asked something off script
Tested on memory across turns

Full transcriptIncluded

Call recordingsIncluded

48 hour deliveryGuaranteed

SafeNo customer data needed

What’s included in your report

Four sections, written to be forwarded.

01 / 04

01 · Latency
Response time, test by test

P50 response time per test

Every test answered inside the target. Slowest scenario: ACM-09.
02 · Transcript evidence
The moment it broke, timestamped

Transcript

“Thanks, bye!”
1:39

“You’re welcome. How can I help you today?”
1:43greets again after goodbye

“Hi, I’m looking to get a quote for a container rental for three months delivered to 77013. How much would that be?”
1:53

“Thank you for calling Acme. Have a great day.”
1:58ends the call, question unanswered

Recording and full transcript linked beside every finding.
03 · Findings per scenario
Including the passes that still cost you

Finding
Availability
A passed test, a lost lead

The caller declined to proceed. One judge flagged a potential lost sale.

No name, no number, no consent for follow-up captured before closing.

Recommended: flag declined-to-book calls for human follow-up, and ask one closing question before letting go.
04 · What to change
Prompt-level fixes, ranked by impact

What to change, ranked by impact

1
Out-of-area handling must end with a path, not a wall.
After telling a caller their location is outside the service area, always offer a specific alternative or a transfer to a representative. ACM-14 is the lowest scored test in the suite (75) for this reason: the information was correct but the useful path ended there.

2
No dead air after lookups.
When the agent returns from a data lookup it should re-initiate the dialogue immediately. Silence after a tool call reads to the caller as a dropped line. Both edits are prompt changes, not architecture.

Both fixes verify with a targeted rerun of ACM-14.